Time and Attendance Software Support

HowTo Section – you will find many instructions for HandPunch and Fingerprint Reader.  If you can’t find the topic you are looking for, feel free to contact us and we will be glad to help.

Device Manuals – you will find many device manuals in PDF format which you can download.

Midex Time Control Help – Online help manual for Midex Time Control.

HandPunch Admin Help – Online help manual for HandPunch Admin

Midex Software is committed to provide you with the best possible customer support. If you are experiencing trouble with your software or hardware, not sure how to use some features of our Time and Attendance Software, Midex Time Control, or how to make changes to the device settings, Midex Software IT specialists are an email or a phone call away.

In case your HandPunch, Fingerprint or Card Reader does not work because of hardware failure, Midex Software offer repair services. We will troubleshoot your device remotely and attempt to retrieve your user database to avoid re-enrolling everyone in the future. In the case it has to be brought in for repairs, we offer replacement device while your device is being repaired.

Telephone & Fax

Toll Free:    1-888-544-7878 
Fax:           1-888-544-7878

Mailing Address

Midex Software
110 Konrad Crescent, Unit 10
Second Floor
Markham, Ontario, L3R 9X2

For Remote Support

TeamViewer Quick Support

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